Shipping Policy


Processing Times

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping Rates and Estimates

Shipping charges based on weight and location for your order will be calculated and displayed at checkout. Orders that are R2100.00 or above will not be charged shipping. 

In-store pickup

You can skip the shipping fees with free local pickup at Edenvale. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions and precise address. 

Our in-store pickup hours are 9:00 - 16:00, Monday to Friday. Please have your order confirmation email with you when you come.

International Shipping

We do not offer international shipping at this stage. Should you wish to order from outside South Africa please email to make arrangements.

How do I check the status of my order?

If you haven’t received your order within 3-5 business days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 10 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Please note the customer will be responsible for the courier fee and arrangements.

In the event that your order arrives damaged in any way, please email us as soon as possible at  with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at